Return Policy
At The Watanabe Designs, your satisfaction is our success. We make sure all of our customers are 100% satisfied.
Returns
If, for any reason, you decide to return your order, please email us at support@thewatanabedesigns.com within 15 days of receiving the product. Rest assured you will receive a full refund with no return shipping costs or additional expenses on your part. We take great pride in creating products that are truly accurate to the images, videos, and descriptions we provide. We want you to have complete confidence in your purchases. To that end, we kindly request that returns not be based on buyer's remorse. We are here to help you with any questions, concerns, or issues you may encounter.
Replacements
In instances where a product arrives damaged or defective, our team is ready to assist. Simply email us at support@thewatanabedesigns.com within 15 days of delivery, with a high-quality image or video displaying the issue, and we'll promptly issue a replacement.
Lost or Stolen Packages
In the unfortunate event of lost or stolen packages, we offer two options to address the situation. We can either issue a full refund for the entire order or, we will ship out a single replacement per order, free of charge.
Cancellations
Once an order is placed, we do not accept cancellations. Each order is processed promptly to ensure timely delivery and customer satisfaction. We appreciate your understanding in this matter.
At The Watanabe Designs, we're not just a brand; we're your dedicated partner in elevating your home. Your trust and satisfaction are the foundations of our business, and our return policy is meticulously designed to simplify your experience.
Should you have any questions or require assistance, our dedicated support team is at your service.
Thank you for choosing The Watanabe Designs.
Returns
If, for any reason, you decide to return your order, please email us at support@thewatanabedesigns.com within 15 days of receiving the product. Rest assured you will receive a full refund with no return shipping costs or additional expenses on your part. We take great pride in creating products that are truly accurate to the images, videos, and descriptions we provide. We want you to have complete confidence in your purchases. To that end, we kindly request that returns not be based on buyer's remorse. We are here to help you with any questions, concerns, or issues you may encounter.
Replacements
In instances where a product arrives damaged or defective, our team is ready to assist. Simply email us at support@thewatanabedesigns.com within 15 days of delivery, with a high-quality image or video displaying the issue, and we'll promptly issue a replacement.
Lost or Stolen Packages
In the unfortunate event of lost or stolen packages, we offer two options to address the situation. We can either issue a full refund for the entire order or, we will ship out a single replacement per order, free of charge.
Cancellations
Once an order is placed, we do not accept cancellations. Each order is processed promptly to ensure timely delivery and customer satisfaction. We appreciate your understanding in this matter.
At The Watanabe Designs, we're not just a brand; we're your dedicated partner in elevating your home. Your trust and satisfaction are the foundations of our business, and our return policy is meticulously designed to simplify your experience.
Should you have any questions or require assistance, our dedicated support team is at your service.
Thank you for choosing The Watanabe Designs.